> For the complete documentation index, see [llms.txt](https://docs.shopeasy.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shopeasy.ai/customer-chat.md).

# Customer Chat

Welcome to Shopeasy's Chat section! Here, you can have direct conversations with your customers. Follow these steps to get started:

#### Step 1: Accessing Chat

1. Navigate to **Chat** in the sidebar to access the chat feature.
2. In this section, you can engage in real-time conversations with your customers.

#### Step 2: Starting a Conversation

1. If a customer has a query or message, they can initiate a chat from your storefront.
2. As an admin, you'll receive the message and can respond promptly.

#### Step 3: Responding to Customers

1. Click on the customer's message to reply.
2. Type your response and click **Send**.
3. Engage in a back-and-forth conversation to address the customer's query.

#### Step 4: Assigning Chats to Staff

1. If a chat needs to be assigned to a specific staff member, click on **Assign Staff**.
2. Choose the staff member from the list to assign the chat to.

#### Step 5: Managing Chat Conversations

In the Chat section, you can:

* View ongoing and past conversations.
* Reply to customer messages.

#### Note:

* Real-time communication with customers helps address their queries promptly, enhancing their shopping experience.


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