# Customer Chat

Welcome to Shopeasy's Chat section! Here, you can have direct conversations with your customers. Follow these steps to get started:

#### Step 1: Accessing Chat

1. Navigate to **Chat** in the sidebar to access the chat feature.
2. In this section, you can engage in real-time conversations with your customers.

#### Step 2: Starting a Conversation

1. If a customer has a query or message, they can initiate a chat from your storefront.
2. As an admin, you'll receive the message and can respond promptly.

#### Step 3: Responding to Customers

1. Click on the customer's message to reply.
2. Type your response and click **Send**.
3. Engage in a back-and-forth conversation to address the customer's query.

#### Step 4: Assigning Chats to Staff

1. If a chat needs to be assigned to a specific staff member, click on **Assign Staff**.
2. Choose the staff member from the list to assign the chat to.

#### Step 5: Managing Chat Conversations

In the Chat section, you can:

* View ongoing and past conversations.
* Reply to customer messages.

#### Note:

* Real-time communication with customers helps address their queries promptly, enhancing their shopping experience.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.shopeasy.ai/customer-chat.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.