> For the complete documentation index, see [llms.txt](https://docs.shopeasy.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shopeasy.ai/sales-management.md).

# Sales Management

Welcome to Shopeasy's Sales Management section! This area allows you to oversee and manage orders, returns, and abandoned carts. Follow these steps to efficiently handle your sales processes:

#### Step 1: Order Management

1. **Navigate to Sales > Orders** to begin managing customer orders.
2. **Order Status:**
   * Payment Pending
   * Payment Failed
   * Canceled
   * Denied
   * Order Placed
   * Completed
   * Shipped
   * Ready to Ship

#### Managing Orders

In this section, you can:

* **View Detailed Order Information**
* **Update Order Status**
* **Manage Payment Details**
* **Track Order Shipments**

#### Step 2: Return Order Processing

1. **Navigate to Sales > Returns** to handle return requests.
2. Review customer return requests and take appropriate actions based on the reason for the return.

#### Step 3: Abandoned Cart Monitoring

1. **Navigate to Sales > Abandoned Cart** to track customer cart activities.
2. View a list of customers who have added products to their carts. Identify abandoned carts that have been inactive for 24 hours or more.

#### Note:

* Efficiently managing sales processes ensures a seamless experience for your customers.

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